Effective date: 【Mar/25/2025】
We at 【Shenzhen Qianhai Tensoroid Technology co., Ltd】 ( "we", "us", or "our") have created this Privacy Policy to explain how we collect, use, disclose and otherwise process personal information in connection with operating our business. This Privacy Policy describes the practices concerning the information collected by us, through the use of our websites and mobile applications on which this Privacy Policy is posted. This version of the Privacy Policy applies only to users outside of Mainland China.
In this section, we identify the legal grounds on which we rely to process personal information.
In some cases, we have a legitimate interest to process the personal information that we collect, such as to develop, administer and support our products and services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; to promote research; to support our recruitment activities; to facilitate a Corporate Transaction (including a sale of assets or merger or acquisition); or to fulfill our contracts with business partners, such as third parties that distribute our products.
It may also be necessary for us to process personal information to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide.
We may also process personal information as specifically permitted by applicable legal requirements.
If we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.
The information that we process may be considered personal information in certain jurisdictions. Whenever we refer to personal information in this Privacy Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.
Categories of personal information we process which may vary based on the Service being used:
a. Identifiers (e.g., real name, alias, unique personal identifier, online identifier, IP address, email address, account name, or other similar identifiers).
b. Personal Records (e.g., name and surname, email address and username. Some personal information included in this category may overlap with other categories).
c. Commercial information (e.g., records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).
d. Usage data or other similar network activity (e.g., information on a consumer's interaction with a website, application, or advertisement. See Information collected by Automated Means below for further details).
e. Geolocation data (e.g., physical location or movements, inferred from your IP Address).
f. Sensory data (e.g., audio Recordings (for translation purposes), images (Avatars added to your account or images taken for translation purposes)).
g. Input text (i.e., the text you input in order to translate it. Please note that this information is only stored on your device and won't be accessed by us).
Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others, and from previous owners and data controllers. You may choose not to provide some or all of your personal information to us but doing so may prevent us from providing our Services to you or limit our ability to provide you with the level of service that you would otherwise expect from us.
Information collected from youThe following are examples of the types of information you choose to give us when using our services:
We collect Automated Information through the use of cookies, SDKs and other technologies. On our websites we offer users the option to disable receiving certain types of cookies via our privacy preference center; however, if cookies are disabled, some features or functionality of our websites may not function correctly.
Automated Information includes information such as:
We or our third-party service provider may assign you a unique identifier through automated means in order to match information collected from you through different means or at different times, (including both personal information and Automated Information) and to use such information as described in this Privacy Policy.
Information collected from integrated servicesWe may obtain information, including personal information from third parties and sources that we integrate into our Services either for the provision of our services or to facilitate your access to our Services such as described below.
You may be given the option to access or register for our services through the use of your third-party social media account. If you select this option, your social media provider may make certain of your personal information available to us, such as your email address or other unique identifier or we may be asked to share certain information with such social media providers. If you choose to sign on through your third-party social media provider, we'll collect your information from such provider and process it in accordance with this Privacy Policy. We recommend that you review your social media provider's privacy policies carefully before using their service to connect to our Services.
We use the information we collect for a variety of purposes, such as the following:
Service delivery and Customer support
Service improvement
Profiling
Troubleshooting
Targeted advertising
Quality and Safety Maintenance and Verification
Compliance with legal obligations
Defense
To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and Automated Information, and use such information along with information obtained from other sources. We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose and otherwise process such information for our own legitimate business purposes, including historical and statistical analysis and business planning.
We use cookies for a number of reasons that are essential to providing the service: for example, to allow you to sign in, or to detect abuse of our systems, to remember your preferences, or to gather statistics about how our website is used without your personal information. All of the cookies we issue are provided for these reasons.
Your web browser allows you to control whether cookies can be stored by our websites. However, disabling cookies will prevent certain parts of our websites from working correctly. Your web browser's documentation has more information on controlling cookie behavior. If you want to revoke your consent to us tracking your activity, you can do so by clearing your cookies.
Your personal data may be transmitted to trusted and reliable third parties. This happens only when there are lawful grounds for the transmission. We don't sell your data, including your images, to third parties under any circumstances.
The types of third parties to which your data may be transmitted are as follows:
Additionally, we may share your personal data if it's required for the fulfillment of a legal obligation, or if you give us your consent to do so.
We will keep the personal data we hold confidential but may provide your personal data to:
a. personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services
b. our overseas offices, promotional event / trade fair co-organizers, affiliates, business partners and counterparts (e.g. other trade promotion bodies, etc.)
c. persons under a duty of confidentiality to us
d. persons to whom we are required to make disclosure under applicable laws in Relevant jurisdiction
e. actual or proposed transferees or participants of our services
f. parties or entities from whom we receive subsidies or special funding support for audit purpose
We may provide your personal data as required or permitted by law to comply with a summons, subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property or safety of others, including but not limited to advisers, law enforcement, judicial and regulatory authorities. We may also transfer your personal data to a third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, reorganization or otherwise.
To prevent and detect crimes and to protect the security and safety of our events and trade fairs, we may provide your personal identification data such as your full passport/identity card no., date of birth and nationality to the law enforcement authorities upon their lawful request (but not to any other third party save as expressly specified below).
We may also provide your passport or identity card number to personnel, agents, auditors, contractors and service providers in connection with the organization of our events, persons under a duty of confidentiality to us and /or persons to whom we are required to make disclosure under applicable laws.
Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our sites do not currently process or respond to "do-not-track" (DNT) settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.
Certain third parties, such as ad networks, web analytics companies and social media and networking platforms, collect information about your online activities over time and across websites. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. Information about how to opt out from your data being used by third parties can be found above under " Information collected by automated means."
We may incorporate some third-party social networking features into our Services (including, allowing users to interact with others and share certain content and information on social media platforms) or utilize third-party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well. In addition, some providers of third-party social media or blogging platforms we utilize have their own privacy policies which explain how the third parties that provide them may collect, use and protect your information (e.g., if you establish an account with such platform providers directly). By using social features, you acknowledge those third parties' privacy policies and agree to their terms of use.
If you choose to communicate with us or another user through social features available on our websites or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, payment card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
We retain personal data used for defense purposes for a maximum of ten (10) years from your most recent interaction with the app, or from the expiration of your subscription. If you access the app after your subscription has expired, the retention period starts from this most recent interaction. Specific legal obligations might require different retention periods, and, in such cases, those different periods will apply. Upon the expiry of the retention period, the data is either deleted or anonymized.
We retain personal data used for the purpose of compliance with legal obligations for a maximum of five (5) years from your most recent interaction with the app, or from the expiration of your subscription. If you access the app after your subscription has expired, the retention period starts from this most recent interaction. Specific legal obligations might require different retention periods, and, in such cases, those different periods will apply. Upon the expiry of the retention period, the data is either deleted or anonymized.
We retain personal data for a maximum of three (3) years from your most recent interaction with the app, or from the expiration of your subscription. If you access the app after your subscription has expired, the retention period starts from this most recent interaction. After this period, unless any legal obligations require that the data is retained for longer, the data is either deleted or anonymized.
If you are no longer using the services, we encourage you to contact us at the appropriate support email in the "How to Contact Us" section of this Privacy Policy. We may keep certain information longer than our policies specify in order to comply with legal requirements and for safety and security reasons.
By using our service, making an application or visiting our Site, you acknowledge the collection and use of your personal data by us as outlined in this Statement. If you do not agree with the use of your personal data as set out in this Statement, or the Terms of Use, please do not use this Site.
you have the right:
According to the specific country and region that applies to you, you have the right:
If you wish to exercise one of the above-mentioned rights, cease marketing communications, and/or raise questions or complaints please contact us at the appropriate support email in the "How to Contact Us" section of this Privacy Policy.
For your protection, we may require proof of identity and verification before we can answer your requests.
We may transfer your personal information to countries other than the country in which the data was originally collected for the purposes described in this Privacy Policy. The countries to which we transfer personal information may not have the same data protection laws as the country in which you initially provided the information. When we transfer personal information across borders, we consider a variety of requirements that may apply to such transfers.
We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.
If you correspond with us by email or using Web forms like a "contact us" feature available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.
If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that email address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application.
For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that we do not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.
We do not knowingly collect information from children under the age of 13 (or older if required in an applicable jurisdiction to comply with applicable laws). If you are not over 13 years of age (or older if required in an applicable jurisdiction to comply with applicable laws) then DO NOT DOWNLOAD OR USE THE SERVICES. If you are a parent or legal guardian and believe that we may have personal information from or about your child under 13, please contact us at the appropriate support email in the "How to Contact Us" section of this Privacy Policy. Note that we'll attempt to delete the account of any child under the age of 13 that's reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on your account.
We reserve the right to update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will update the date of this Privacy Policy. Continued use of the Services after such date constitutes acceptance of such updates. When required by applicable law, we may inform you by additional means, such as through a notification on the website or in our mobile applications if we make material changes to how your personal information is collected, accessed or otherwise used as a result of your use of the Services or if your rights under this Privacy Policy are materially impacted by changes to our privacy practices. We recommend that you check this page from time to time to inform yourself of any changes in this Privacy Policy.
The Terms above will be governed by and interpreted in accordance with the laws of HongKong. Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
If you want to submit a request by email or if you have any other questions about privacy or data protection at 【Shenzhen Qianhai Tensoroid Technology co., Ltd】, you can contact us at 【app@tensoroid.ai】.