Effective date: [Mar/25/2025]
These Terms of Service (the "Terms") govern your access to and use of the services provided by [Shenzhen Qianhai Tensoroid Technology co., Ltd] ("us", "we", or "our") namely the mobile applications where these Terms are posted, their websites, email notifications, and any and all related Services (collectively, the "Services"). These Terms also govern your access to any information through the Services (the "Content"). This version of the Terms applies only to users outside of Mainland China. PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING OR USING ANY OF THE SERVICES.
These Terms are a legal agreement between you and us. By using the Services, including installing and/or downloading any of our mobile applications (each an "App" and collectively the "Apps"), you: (a) agree to be bound by these Terms, (b) you represent and warrant that you have the right, authority and capacity to enter into these Terms; and (c) you own or control the mobile device by which you are accessing the Services. These Terms also apply to any App updates, supplements, and services made available by us that are not provided under a separate license or other agreement with us. If you do not agree to these Terms, do not install or use any App or Services. We may amend these Terms from time to time and will notify you of any update to the Terms that materially impact your use of the Services or your rights or obligations. Such notification may be through an in-app notification or website notice. Your continued use of the Services after we post any amendments to these Terms will signify your acceptance of such amendments. If you do not agree with any amendment, you must discontinue using the Services (including any Apps). If you have any questions or concerns regarding these Terms, please contact us at the appropriate support email in the "How to Contact Us" section of the Terms. Do not use the Services until your questions and concerns have been answered to your satisfaction and you agree to abide by these Terms.
Notice to consumers. Depending on the laws of the jurisdiction where you live, you may have certain rights that are in addition to these Terms, and certain provisions of these Terms may be unenforceable as to you. To the extent that any term or condition of these Terms is unenforceable to you, the remainder of these Terms shall remain in full force and effect. Use of the Services is subject to the Privacy Policy, which is hereby incorporated into these Terms by reference. These Terms also include any additional payment terms and other requirements set forth on the download or purchase page through which you purchase or download any Apps. The Apps may be available through marketplaces that distribute mobile applications and that may have additional terms, conditions and usage rules that govern your use of the Apps if you download or install the Apps through such marketplaces.
THESE TERMS CONTAIN A BINDING, INDIVIDUAL ARBITRATION REQUIREMENT AND CLASS-ACTION WAIVER, WHICH MEANS YOU AND WE AGREE TO RESOLVE MOST DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND NOT BY MEANS OF A CLASS ARBITRATION, A CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR A JURY TRIAL. (SEE SECTION 21 (DISPUTE RESOLUTION; BINDING INDIVIDUAL ARBITRATION).) YOU MAY OPT OUT OF THE ARBITRATION REQUIREMENT WITHIN 30 DAYS FROM THE DATE WHEN THESE TERMS ARE NOTIFIED TO YOU; INSTRUCTIONS FOR OPTING OUT ARE IN SECTION 20 (DISPUTE RESOLUTION; BINDING INDIVIDUAL ARBITRATION) BELOW.
We do not knowingly collect personal information of children under 13 years old (or those who have not reached the legal age of majority as specified in the jurisdiction where they are located. Collectively referred to as "children"). If you are still a child, then DO NOT DOWNLOAD OR USE THIS SERVICE. You can only use the service if your parent or guardian accepts these terms on your behalf before you use the service.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license, to access, download and/or install the most current generally available version of the software provided to you as part of the Services solely for your lawful, personal, and non-commercial use.
Restricted Use. You must provide accurate and complete information to register for an account to use our Services. You may not share your account credentials or make your account available to anyone else，including but not limited to rent, sell, lease, sublicense, distribute, assign, copy (other than a single copy for your own backup purposes), or in any way transfer or grant any rights to the Services or use the Services for the benefit of any third party. Unless expressly authorized by us, you are prohibited from making the Apps available over a network where it could be downloaded or used by multiple users. You agree that you will not use any robot, spider, other automatic or manual device or process to interfere or attempt to interfere with the proper working of the Services, except to remove our Apps from a mobile device which you own or control. You may not violate or attempt to violate the security of our Services. You may not modify, reverse-engineer, decompile, disassemble, or otherwise tamper with any Services, or attempt to do so for any reason or by any means. You may not access, create or modify the source code of any Services in any way. You do not have the right to and may not create derivative works of any Services or any portions thereof. All modifications or enhancements to the Services remain the sole property of ours. You are responsible for all activities that occur under your account.
Updates. We reserve the right to add or remove features or functions to existing Services. When installed on your mobile device, the Apps periodically communicate with our servers. We may require the updating of the Apps on your mobile device when we release a new version of the Apps, or when we make new features available. This update may occur automatically or upon prior notice to you and may occur all at once or over multiple sessions. You understand that we may require your review and acceptance of our then-current Terms before you will be permitted to use any updated versions of the Services. You acknowledge and agree that any obligation we may have to support previous versions of the Services may be ended upon the availability of updates, supplements or subsequent versions. You acknowledge and agree that we have no obligation to make available to you any updates, supplements or updated versions of the Services.
Access. You must provide at your own expense the equipment, internet connections, devices and service plans to access and use the Apps. If you access an App through a mobile network, your network or roaming provider's messaging, data and other rates and fees may apply. You are solely responsible for any costs you incur to access the Apps from your device. Downloading, installing or using certain Apps may be prohibited or restricted by your network provider and not all Apps may work with your network provider or device. We make no representation that the Apps can be accessed on all devices or wireless service plans. We make no representation that the Apps are available in all languages or that the Apps are appropriate or available for use in any particular location.
You may purchase certain Services on a subscription basis. Some Services may offer different subscription levels (e.g., free, pro or premium) or subscription periods (e.g., weekly, monthly, yearly). Payment for a subscription may be processed in-App, through a third-party mobile platform owner (e.g. Apple or Google) or directly through us and its third-party payment processor.
Please carefully read the membership service and the introduction of various rights and interests before purchasing. Your act of purchasing/renewing/exchanging or otherwise paying consideration for this service or the rights and interests under this service shall be deemed as your recognition and acceptance of the price indicated by that service or rights and interests. After you successfully pay the consideration, that service or rights and interests shall take effect immediately. Except in statutory circumstances, no transfer or refund may be requested. We will adjust the existing membership service types, prices and contents according to the needs of users, changes in product and service contents, etc., to continuously improve and optimize the service.
After the membership services are activated, the User shall only use the membership services under the current operating system. The User acknowledges and agrees that we shall be entitled to set the total number of terminals where your User Account is to be used under the current operating system and to limit the use of a User Account to one terminal at a time. If your use of the membership services extends beyond such limits, we reserve the right to suspend or terminate the membership services for you in part or in whole. The User shall solely be responsible for any loss arising from the use beyond the scope.
5.2 Usage Time and Additional Purchases. Membership Services include a limited amount of service usage time or credits, as specified at the time of subscription (e.g., translation minutes, or other usage-based metrics). Once the included usage time has been consumed, the User may be required to purchase additional usage time or credits to continue using the relevant services.Additional purchases may be made through the options provided on the App, and the pricing for such purchases will be displayed at the time of the transaction. Any unused included usage time will expire at the end of the subscription period and cannot be carried over to subsequent periods.
5.3 Cancellation of Subscriptions. If you subscribed for our Services by purchasing and installing an App through a third-party mobile platform owner (either through the third-party platform or in-App), you may cancel your subscription at any time by following the Apple App Store or Google Play Store instructions or via the subscription settings in your iTunes or Android account. If you subscribed for our Services directly through our website, you may cancel your subscription at any time by logging in to manage your subscriptions on the applicable website.All cancellations will be effective from the end of the current billing cycle. For example, if your monthly subscription starts on the first day of the month but you cancel in the middle of the month, your cancellation will take effect at the end of the month. Subscriptions are non-refundable once the billing cycle is over.
5.4 Membership Services Change. You fully understand, agree and accept, due to the particularity of Internet services, that we might suspend or terminate the provision of the membership services for you according to related regulations or as required for its business adjustment. In such case, we will protect your legal rights and interests according to the law, provided that you perform the obligations as agreed under the Terms. 5.5 Automatic Renewal; Recurring Charges. The automatic renewal service for members is divided into two types: continuous monthly membership and continuous quarterly membership (specifically subject to the display on the subscription page). If you activate this service, it shall be deemed that you authorize us to have the right to automatically deduct the monthly or quarterly fee for the next billing cycle from your account balance including but not limited to your own recharge account, the third-party payment account bound to the member account, bank card, communication account, and iTunes account (collectively referred to as "account") when your member service is about to expire. Please note that when you select this service and other member packages at the same time (other member packages include but are not limited to monthly cards/annual cards/semi-annual cards/exchange codes, etc.), due to the limitations of existing technologies, this service will be consumed prior to other packages unless you choose to cancel this service in advance. That is, we will automatically deduct and give priority to consuming the membership period of this service. After the expiration or termination of this service, the periods of other packages will be consumed.If you activate the automatic renewal service, it shall be deemed that you agree that the payment channel can deduct the service fee for the next billing cycle from your bound account without verifying information such as your account password, payment password, and SMS verification code.
The prerequisite for the realization of this service is that you have bound your member account of this product to the above-mentioned account and can successfully deduct funds from the above-mentioned account. For the selected payment channel, you are obligated to regularly pay attention and ensure that there is sufficient balance in the account under this payment method to meet the application of the automatic renewal service. If, due to the aforementioned defects (including but not limited to insufficient balance, and the balance is not sufficient to meet the user's selection of multiple services), the application of the automatic renewal service cannot be satisfied, then we have the right to suspend or terminate your member service without further notice. If you choose to cancel the automatic renewal service, you need to cancel the subscription at least before the end of the current subscription period; otherwise, the system will still automatically renew. Unless the user violates the laws and regulations of the jurisdiction where the user is located or the provisions of these service terms, the user can choose to unsubscribe from the automatic renewal service, but the service fee for the current month or quarter when activated cannot be refunded.
If you choose the automatic renewal service, you can suspend or terminate this service through the method indicated in the automatic renewal channel (the final specific path and method are subject to each channel). If you do not cancel the automatic renewal function before the expiration of the subscription period, it will be automatically renewed and deducted. Except as otherwise provided in this agreement, this automatic renewal service is valid for a long time from the date you activate it until you choose to cancel this automatic renewal service on your own initiative.
User Content. The Apps may allow users to submit and post Content that will be made public and available to other App users (“User Content”). You are responsible for your use of the Services and for any User Content you provide, including compliance with applicable laws, rules, and regulations. You should only provide User Content that you are comfortable sharing with others. We may also act to remove Objectionable Content. The decision to remove Objectionable Content shall be made at our sole discretion. We may terminate a user's access to the Services if, under appropriate circumstances, the user is determined to be a repeat infringer.
You agree that you shall not post or share User Content on the Services that we deem Objectionable Content. “Objectionable Content” includes, but it not limited to:
Ownership of content. You represent and warrant that you own or have the necessary rights in and to the Content that you post, including the right to post or share the User Content publicly through the Services and to permit us to publish and use such User Content as contemplated by these Terms. By submitting User Content to us, you are hereby granting us and its users an irrevocable, worldwide, perpetual, royalty-free, non-exclusive, sub-licensable and transferrable license to copy, distribute, use, print, publish, republish, reformat, translate, modify, revise and incorporate into other works, prepare derivative works of and display in public in the Apps or in any form of media or expression. The User Content you submit to us may be used by us commercially at our sole discretion.
Similarity of content. Due to the nature of our Services and artificial intelligence generally, output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users’ output or any Third-Party Output.
Content Screening and Disclosure. We do not, and cannot, pre-screen or monitor all Content. However, our representatives may monitor Content submission through the Apps, and you hereby provide your irrevocable consent to such monitoring. You acknowledge and agree that you have no expectation of privacy concerning the submission of any Content. We have the right, but not the obligation, in our sole discretion to edit, refuse to post, or remove any Content.
We may access, preserve or disclose any of your information or Content (including without limitation chat text) if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against us or to comply with legal process (for example, subpoenas or warrants), including those issued by courts having jurisdiction over us or you; (ii) enforce or administer our agreements with users, such as these Terms; (iii) for fraud prevention, risk assessment, investigation, customer support, providing the app services or engineering support; (iv) protect the rights, property or safety of ours, its users, or members of the public or (v) to report a crime or other offensive behavior. Third-Party Services and Content. The Services may integrate, be integrated into, bundled, or be provided in connection with third-party services, advertising, feeds, and/or content. If you are installing an App that includes third party services and third-party content, such services and content are subject to such third party's terms of services and privacy policies, which may be found on the relevant Third-Party Partner's website. Our Services may provide access or links to Third Party Partner websites or resources. we have no control over such websites and resources, and you acknowledge and agree that we are not responsible for the availability of such external websites or resources and does not endorse nor is responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any Third-Party Partner Content, including any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Partner content, goods or services available on or through the Services or any such Third-Party Partner website or resource. We will not be a party to or in any way be responsible for monitoring any transaction between you and Third-Party Partners.
Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.
When you use our Services, you understand and agree:
The Services, like other consumer technologies, may not be 100% secure. By accepting these Terms, you acknowledge and accept that the Services may be exposed to unauthorized access, interception, corruption, damage or misuse, and cannot be regarded as 100% secure. You accept all responsibility for such security risks and any damage resulting therefrom. Further, you are solely responsible for securing any device used to access the Services from unauthorized access, including by such means as using complex password protection and enabling device encryption when available through settings on your device. You agree that we shall not be liable for any unauthorized access to your account or devices.
Registration. Some Services may not require registration: however, some Services will permit or require you to create an account to participate or access additional features or functionalities ("Registration"). If such Registration is required, it will be made known to you when you attempt to participate or access such additional features or functionalities. Any registration required by a Third-Party Partner is not governed by these Terms and you should refer to the relevant Third-Party Partner's website for their policies.
Passwords. You are the sole and exclusive guardian of any password and ID combination issued or chosen by you. Maintaining the confidentiality and security of your password(s) and ID(s) is solely your responsibility. You are fully responsible for all transactions undertaken by means of any account opened, held, accessed or used via your password and ID. You shall notify us immediately and confirm in writing any unauthorized use of accounts or any breach of security, including without limitation any loss, theft or unauthorized use of your password(s), and/or ID(s) or any related account. If we have reasonable grounds to suspect that the security of your password and/or ID has been compromised, we may suspend or terminate your account, refuse all current or future use of the services, and pursue any appropriate legal remedies. We shall not be responsible for any losses incurred in connection with any misuse of any password or ID.
Provided Information. If you provide any information in connection with a Registration, you must provide and maintain accurate, complete and current information. If we have reasonable grounds to suspect that your information is inaccurate, not current or not complete, we may suspend or terminate your use of the Services and pursue any appropriate legal remedies. You agree that we shall have the right to use the information you provide to us for the purposes described in these Terms and in furtherance of your use of the App and our services, in accordance with the Privacy Policy.
Uninstallation and removal methods vary depending on your device. To uninstall and remove the Apps, please use the application manager provided with your device or consult your device manual for reference. Please remember if you have a paid subscription to an App, uninstalling will not cancel your recurring payments. See our cancellation instructions above for more information.
You agree that we may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Services. We may use this information in accordance with the Privacy Policy. Additionally, if you choose to provide app store reviews or reviews via any social medial channel, or other similar communication or messaging features or services, such information may be made publicly available, including the public-facing username as it appears with the review. If you prefer that we do not use your app reviews for promotional purposes, you will be able to elect for us not to do so by contacting the support email in Section U below (please include your name, mailing address, and email address). For security purposes, please do not include any password, social security number, payment card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
The Services, including all Content, design, text, images, photographs, illustrations, audio-clips, video-clips, artwork, graphic material, code, content, protocols, software, and documentation provided to you by us are our property or the property of our licensors, and are protected by China and international copyright, trademarks, patents and other proprietary rights and laws relating to Intellectual Property Rights. "Intellectual Property Rights" means, collectively, rights under patent, trademark, copyright and trade secret laws, and any other intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral or similar rights. You may not delete, alter, or remove any copyright, trademark, or other proprietary rights notice we or Third-Party Partners have placed on or within the Services. All rights not expressly granted hereunder are expressly reserved to us and its licensor.
Our names, logos and affiliated properties are the exclusive property of us or its affiliates. All other trademarks appearing through the Services, including in any App, are trademarks of their respective owners, and the use of such trademarks shall endure to the benefit of the trademark owner. Our partners or service providers may also have additional proprietary rights in the content which they make available through a Service. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion. Nothing contained in the herein should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of our trade names, trademarks or service marks without our express prior written consent.
Copyright/Submissions. You are solely responsible for any Content you contribute, submit, display or for any adaptations of works made on or through your use of the App(s). It is your obligation to ensure that such Content, including photos, text, video and music files, does not violate any copyright or other Intellectual Property Rights. You must either own or have a license to use any Content that you contribute, submit or display. We respect and expect its users to respect the rights of copyright holders. On notice, we will act appropriately to remove content that infringes the copyright rights of others. We reserve the right to disable the access to Apps or other services by anyone who uses them to repeatedly infringe the Intellectual Property Rights of others. If you believe an App, or elements, infringe your copyright rights, please contact us at the appropriate support email in the "How to Contact Us" section of the Terms. Please ensure your communication includes the following:
Termination. You are free to stop using our Services at any time. Your rights under these Terms will terminate immediately and automatically without any notice from us if you fail to comply with any of the terms and conditions of these Terms. You understand that we, in its sole discretion, may modify or discontinue or suspend your right to access any of our services or use of any Services at any time. Further, we, with or without any reason, may at any time suspend or terminate any license hereunder and disable the Services, including any Apps or any of the component features of the Services. You agree that we shall not be liable to you or any third-party for any termination or disabling of the Services. Promptly upon expiration or termination of these Terms, you must cease all use of the Services and destroy all copies of the Services, including any Apps in your possession or control. Termination will not limit any of our other rights or remedies at law or in equity. Sections12 – 21, and any Supplemental Terms of these Terms shall survive termination or expiration of these Terms for any reason.
Appeals. If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting us at the appropriate support email in the "How to Contact Us" section of the Terms.
If you have any questions about these Terms, please contact us by email or postal mail as follows:
Our support team can be contacted at https://www.doyaspeak.com
app@tensoroid.ai.
TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE AND ITS PARENTS, AFFILIATES AND THIRD PARTY PARTNERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES; (II) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (III) STATEMENTS OR CONDUCT OF ANY THIRD PARTY; OR (IV) ANY OTHER MATTER RELATING TO THE SERVICES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
IF ANY OF THE EXCLUSIONS SET FORTH IN THIS SECTION IS DETERMINED BY A COURT OF COMPETENT JURISDICTION TO BE UNENFORCEABLE, THEN ALL SUCH EXPRESS, IMPLIED AND STATUTORY WARRANTIES SHALL BE LIMITED IN DURATION FOR A PERIOD OF THIRTY (30) DAYS AFTER THE DATE ON WHICH YOU FIRST ACCESS THE SERVICES, AND NO WARRANTIES SHALL APPLY AFTER SUCH PERIOD.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS US, ITS PARENTS, AFFILIATE AND SUBSIDIARY COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS AND AGENTS FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES AND/OR COSTS (INCLUDING, BUT NOT LIMITED TO, ATTORNEYS' FEES) ARISING FROM YOUR USE OF THE SERVICES, YOUR VIOLATION OF THESE TERMS OR YOUR INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT, OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY.
YOU AGREE TO IMMEDIATELY NOTIFY US OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER BREACH OF SECURITY KNOWN TO YOU.
The Services and the underlying information and technology are subject to China and international laws, restrictions and regulations that may govern the import, export, downloading and use of the Apps. You agree to comply with these laws, restrictions and regulations when downloading or using the Apps.
Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy.
We do not represent or warrant that the Services or any part thereof is appropriate or available for use in any particular jurisdiction. We may limit the availability of the Apps, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.
THE TERMS ABOVE WILL BE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF HONGKONG. ANY DISPUTE, CONTROVERSY, DIFFERENCE OR CLAIM ARISING OUT OF OR RELATING TO THIS CONTRACT, INCLUDING THE EXISTENCE, VALIDITY, INTERPRETATION, PERFORMANCE, BREACH OR TERMINATION THEREOF OR ANY DISPUTE REGARDING NON-CONTRACTUAL OBLIGATIONS ARISING OUT OF OR RELATING TO IT SHALL BE REFFERED TO AND FINALLY RESOLVED BY ARBITRATION ADMINISTERED BY THE HONGKONG INTERNATIONAL ARBITRATION CENTER(HKIAC)UNDER THE HKIAC ADMINSTERED ARBITRATION RULES IN FORCE WHEN THE NOTICE OF ARBITRATION IS SUBMITTED.
If you have any questions about these Terms, please contact us by email or postal mail as follows: Our support team can be contacted at【https://www.doyaspeak.com】
Apple App Store. By accessing the Services through a device made by Apple, Inc. ("Apple"), you specifically acknowledge and agree that: